Refund policy

7-Day Return Policy
Every product at Shopnovix comes with a 7-day return window. Because fragrances are personal care products, we can only accept returns of items that are unopened, unused and still in their original sealed packaging. Return requests must be made within 7 days of delivery.

To start a return, email malikfarooq61255@gmail.com with your order number and the reason for the return. Please wait for our confirmation before sending anything back. Items sent without an approved return request cannot be accepted.

Approved returns should be sent to:
MALIK FOR SERVICES LTD, Unit 7 Initial Business Centre, Wilson Business Park, Manchester, M40 8WN, United Kingdom

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. We recommend a trackable shipping method, as we cannot be responsible for return parcels lost in transit.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, leaking, defective or not what you ordered, contact us at malikfarooq61255@gmail.com within 7 days of delivery with your order number and photos, and we will arrange a replacement or full refund at no cost to you.

Non-returnable items
Opened or used fragrances, items without their original sealed packaging, and gift cards cannot be returned unless they arrived damaged or incorrect.

Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–7 business days. Your bank or card provider may take additional time to post the refund.

Exchanges
To exchange an item, request a return for the original item within 7 days of delivery and place a new order for the item you want.